Customer Service

Customer service

Always in we trying to serve our clients professionally & our target is the maximum satisfaction of our clients , team believed that we start as we end to our customer , regarding that we will be glad to receive any suggestions or any complaints as we will be glade to feed you back as soon as we can .

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Terms & Conditions

Dear Valued Customer, We are in believe that customer service is the cornerstone of the whole of our business. We do our best to avoid any problems that may occur during the shopping experience with us, so we are keen that all of our policies are transparent and simple to understand, and if you need any clarification, please feel free to contact us directly.


Or replacement policy Returns

You have the right by replacing or return of goods purchased from the within 7 days from the date of purchase in the case should be the following conditions:

1. to be the goods to be retrieved or replaced by manufacturers defect can not be repaired without compromising the quality of the goods or the goods are fake Ooumaabh or non-conforming.

2. that the goods in container and on the same condition the time of purchase with full accessories.

3. that the goods are in good condition and are for display (except for the goods that manufacturers of faulty or fraudulent found.

4. goods that have been purchased during the presentations and downloads are not eligible to roll back.

5. You have the right to receive Dear Valued Customer price of the goods that have been retrieved in the same way that has been pushing them.

6- If the required goods are not available from the supplier or the website, the customer is chosen to return all his money or to buy other products from the website.

7. You have the right to receive Dear Valued Customer price of the goods that have been fully retrieved, and will not be deducted AT kind of fees such as Visa card fees or ironing Net card fees or the like of the amount recovered.

8. You have the right to receive the price of the goods that have been retrieved within seven days from the date of acceptance of the recovery of the goods.

9. You have the right Dear Valued Customer replacing the goods purchased within 7 days from the date of purchase on the goods to be the original packaging, unused and full accessories

10. The website may amend these conditions at any time as it sees fit.


Return and replacement of goods method:

To customers in Kuwait:

In the case of the availability of the conditions Returns or replacement contact us within 48 hours from the date of receipt of the goods, and will move on to the address in the bill, and we'll need you the time of purchase the original bill.

After 48 hours the customer to deliver the goods with the original invoice to (our customer service center based) at the following location:

Kuwait- Ahmad AlJaber St. Bldg 35 - Second Floor - Office14

Retrieval request will be evaluated and replacement within 2 working days from the date of receipt of the request


How to implement rewind or replace the goods process for customers outside Kuwait:

In the case of the availability of the terms rewind or replacement contact our customer service, and we will move to the address on the invoice and you will need the original time of purchase bill.

The company within 10 working days from the date of the request rewind or replacement to answer the petition



1. goods, which include formal ensure a certain time to ensure that the product page on the site the time of purchase are only eligible for bail.

2. warranty does not cover defects caused by misuse, breakage, wound, water damage, viruses, the use of operating systems, software, or peripherals non-native and non-certified manufacturer

3. To take advantage of sponsorship please submit the original invoice for the service center defined below.

If you are not satisfied with our service or have any complaint or inquiry, please contact us and we'll make sure you get the best service you deserve


Delivery Policy

Find the goods to Saudi Arabia and the Gulf states by a company ( "Aramex / DHL") and reach the goods in the State of Kuwait itself.

Upon receipt of the goods we will ask you we or our partner logistical electronic signature or written on the invoice and this sign is an affirmation that you received the full goods as shown in the invoice.

In case you are not the title that you selected or logistical partner we deliver the goods to any person who is the title selected by you with his signature on the bill and we will do the customer deemed to have received the goods mentioned in the bill.

If access to the address specified by you and we could not deliver the goods, please call customer service to determine the date of the last delivery of the demand, the company is not responsible for any goods not delivered within 30 days from the date of purchase.

How to Contact Us

We are at your service and answer your questions 24 hours a day, seven days a week, even on holidays, you can contact our customer service on this email:

or Contact us here